Welcome to Brightroom Shop’s FAQ section! We’re here to help you with any questions about our organizational products, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of products does Brightroom Shop offer?
We specialize in thoughtfully designed organizational products for your home, kitchen, office, and school needs. Our collection helps practical dreamers transform their spaces with efficient storage and organization solutions.
Are Brightroom products durable?
Absolutely! We stand behind the quality of every product we ship. Our items are designed for both functionality and longevity, helping you maintain an organized space for years to come.

Ordering & Account

How do I place an order?
Simply browse our categories (Home, Kitchen & Dining, School & Office Supplies), select your favorite organizational solutions, and proceed to checkout. You’ll need to provide shipping information and choose your preferred payment method.
Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to track orders more easily, save your shipping information for faster checkout, and view your order history.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:

1. Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: On orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
Our team carefully prepares your package within 1-2 business days. You’ll receive tracking information as soon as your order leaves our San Jose warehouse.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other regions. All packages receive the same attention to detail from our San Jose headquarters.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your data is secure.

Returns & Exchanges

What is your return policy?
If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Please contact our customer service team at [email protected] to begin the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Us

How can I contact customer service?
Our friendly customer service team is always happy to help! You can reach us at [email protected]. We’re located at 2914 Friendship Lane, San Jose, US 95113.
What are your customer service hours?
Our team is available Monday through Friday, 9am to 5pm PST. We strive to respond to all inquiries within 24 business hours.

Still have questions? Don’t hesitate to reach out to our customer service team. We’re here to help you create your perfectly organized space!