At Brightroom Shop, we stand behind the quality of our home organization, kitchen, and office products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • You must have your original receipt or order number

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Personalized or custom-made products
  • Opened food storage containers
  • Used cleaning supplies

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Brightroom Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of the item(s): – Product Name: – Quantity: – Reason for return/exchange: Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, please:

  • Pack the item securely in its original packaging
  • Include all accessories and documentation
  • Ship to our return center at:
Brightroom Shop Returns
2914 Friendship Lane
San Jose, CA 95113
United States

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Depending on your payment provider, it may take 5-10 business days for the refund to appear on your statement

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive your return
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item is less expensive, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping with Brightroom Shop – where we bring organization to your home, kitchen, and office with quality products at affordable prices!