At Brightroom Shop, we’re committed to making your shopping experience seamless from checkout to delivery. Whether you’re organizing your home, upgrading your kitchen, or optimizing your workspace, we stand behind our quality products with straightforward shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Flat Rate: $12.95 USD
  • Best for: Faster delivery needs

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Free on orders over $50 USD
  • Best for: Budget-conscious shoppers

Returns & Exchanges

We want you to be completely satisfied with your Brightroom Shop purchase. If you’re not happy with your item, here’s how our easy return process works:

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original condition with packaging
  • Proof of Purchase: Original receipt or order number required

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges for:

  • Personalized or custom-made products
  • Opened food storage containers
  • Used cleaning supplies

How to Return an Item

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Your full name and contact information
  • Product name and quantity
  • Reason for return/exchange

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, please:

  • Pack the item securely in its original packaging with all accessories
  • Ship to our return center:
Brightroom Shop Returns
2914 Friendship Lane
San Jose, CA 95113
United States

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refund Process

After we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: 5-10 business days to appear on your statement (varies by payment provider)

Exchange Process

For exchanges:

  • We ship your replacement after receiving your return
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • Price differences will be adjusted (you pay more or receive refund for difference)

Damaged or Defective Items

If you receive a damaged item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange a replacement or refund at no cost to you

Need Help?

Our friendly customer service team is happy to assist with any shipping or returns questions. Email us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Brightroom Shop – bringing organization to your home, kitchen, and office with quality products at affordable prices!